Terms of Service

These Terms of Service ("Terms") are a binding agreement between you and Synth Investments LLC, a California limited liability company doing business as "Send Love Songs" ("we," "us," or "Send Love"). By using sendlovesongs.com (the "Site") or placing an order, you agree to these Terms. If you do not agree, do not use the Site.

We offer a custom-song production service: you provide a story, occasion, genre, and other details, and we use AI tools to draft lyrics and produce a recorded track from your inputs, currently for $14.99 per song. The product you are buying is the production service plus a personal-use license to the resulting audio file (see Section 7).

You must be at least 18 years old, or the age of majority in your jurisdiction, and have the legal capacity to enter into a binding contract. By placing an order you represent that this is true. The Site is not directed to children under 13 (under 16 in the United Kingdom and European Economic Area).

You retain ownership of the story, names, and details you submit ("Your Inputs"). By submitting Your Inputs you grant us a worldwide, non-exclusive, royalty-free license to use, process, store, transmit, and modify them solely as needed to produce and deliver your song and operate the Site.

You represent and warrant that:

• You have the legal right to submit Your Inputs.
• Your Inputs do not infringe any third party's copyright, trademark, publicity, privacy, or other rights.
• If Your Inputs name, describe, or reference an identifiable third party, you have the legal right to do so (such as a personal, non-public reference to a family member, friend, or partner for a private gift), and you accept all responsibility for any claim that third party may raise.
• Your Inputs do not contain content that is hateful, harassing, sexually explicit, threatening, defamatory, deceptive, or otherwise unlawful.

We may, at our sole discretion, decline to produce a song, refuse delivery, or refund and cancel an order if we believe Your Inputs violate this Section or applicable law.

The lyrics and vocals in your finished song are generated using third-party AI tools. By placing an order you understand and agree that:

• AI outputs may not be copyrightable. Under current U.S. Copyright Office guidance (Copyright and Artificial Intelligence, Part 2, January 2025) and case law (Thaler v. Perlmutter, D.C. Cir. 2025; cert denied 2026), material produced by AI without sufficient human creative control is not eligible for copyright protection. We make no warranty that any copyright attaches to the audio file you receive, and we do not assign or transfer copyright in the audio to you. Any copyright that may attach to the human-authored portions of Your Inputs (for example, a story you wrote) remains with you.
• Outputs may resemble other works. AI music models are trained on large datasets and can occasionally produce material that resembles existing songs or musical styles. We do not pre-screen outputs against third-party works and we make no warranty that your finished song does not resemble or incorporate elements of any pre-existing work.
• Outputs may contain artifacts. AI-produced audio sometimes contains pronunciation errors, mixing artifacts, abrupt transitions, or other imperfections. We deliver the take we judge best, and re-deliveries are at our discretion under Section 6.
• Provider changes affect availability. Our AI providers (which currently include third-party services we access via the kie.ai API, which itself re-distributes models from providers such as Suno) may change their terms, pricing, output style, or availability at any time. If a provider change makes a specific output style or feature unavailable, we are not liable for any corresponding change in your finished song.

Orders are placed and paid through Stripe Checkout. Prices are shown in U.S. Dollars and exclude any sales tax, VAT, or other tax we may be required to collect at checkout. You authorize us (through Stripe) to charge your payment method for the order total. If your payment fails, is reversed, or is charged back, we may suspend or cancel delivery and reserve all available legal remedies. Promotional codes, if offered, are subject to additional terms shown at the point of sale.

We deliver your finished song to the email address you provided at checkout, typically within minutes and usually within a few hours. Delivery times are estimates, not guarantees, and may be affected by AI-provider availability, our infrastructure, or other factors outside our control.

Refund policy. Because each song is custom-produced from Your Inputs the moment you pay, all sales are final once production has begun, except as set out below. We may, at our sole discretion, offer a refund or a re-production if:

• We fail to deliver a song within seven (7) days of payment for reasons within our control; or
• You contact contact@synthcreatives.com within fourteen (14) days of delivery describing a specific, identifiable defect (such as a major pronunciation error of a name, or audio corruption).

We do not offer refunds for general dissatisfaction with creative choices (genre interpretation, vocal style, melody, lyrical interpretation of your story), because these are inherent to a creative service. Approved refunds return to your original payment method within 5–10 business days.

UK / EU buyers — personalized digital content waiver. Each song is personalized digital content produced specifically for you, and production begins immediately on payment. By placing an order, you expressly consent that we may begin providing the digital content during the 14-day cancellation period and acknowledge that you thereby lose your right of withdrawal under Article 16(m) of the EU Consumer Rights Directive (2011/83/EU) and Regulation 37(1)(a) of the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The refund process described above remains available to you in addition to your non-waivable statutory rights.

We grant you a perpetual, worldwide, non-exclusive, non-transferable, royalty-free license to use the finished audio file we deliver to you for your personal, non-commercial purposes, including playing it for yourself, the person it was made for, and other private listeners; sharing it privately with family and friends; and reproducing it for personal archival use.

This license does not include any of the following without our prior written consent:

• Distribution to streaming platforms, radio, podcasts, or other public performance/broadcast venues.
• Inclusion in advertisements, branded content, or for-profit videos.
• Resale, sublicensing, or use as part of any product, service, or NFT.
• Use to train, fine-tune, or evaluate any machine-learning model.

If you want a commercial license, email contact@synthcreatives.com and we'll discuss separately. To be clear: we make no representation that any copyright or other ownership right actually attaches to the audio file (see Section 4), and this license is provided to set our expectations regardless of whether it ever needed to be a license at all.

The Site, the brand name "Send Love Songs," our logos, page layouts, copy, and the underlying software are owned by us or our licensors. You may not copy, modify, distribute, scrape, reverse-engineer, or create derivative works of the Site without our prior written consent, except for the limited license to your finished song in Section 7.

Third-party names referenced on the Site (including "Stripe," "Resend," "Supabase," "Vercel," "Suno," "kie.ai," and any AI provider name) belong to their respective owners. We are not affiliated with, endorsed by, or sponsored by any AI music provider or model owner. References to these names are made solely to describe the components of our service.

You agree not to:

• Use the Site to violate any law or another person's rights.
• Submit content involving a public figure, celebrity, or any third party in a manner that creates a false endorsement, suggests a real relationship that does not exist, or could be defamatory.
• Attempt to bypass our content filters, story-length limits, or automated moderation.
• Use bots, scrapers, or other automated means to interact with the Site, except for standard web-crawlers honoring our robots.txt.
• Resell, sublicense, or commercially exploit the audio file we deliver beyond the license in Section 7.

THE SITE AND OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY. WE DO NOT WARRANT THAT (A) THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE; (B) ANY DELIVERED SONG WILL MEET YOUR EXPECTATIONS, BE OF MARKETABLE QUALITY, OR BE COPYRIGHTABLE; (C) ANY DELIVERED SONG WILL NOT RESEMBLE OR INCORPORATE ELEMENTS OF A PRE-EXISTING WORK; OR (D) DELIVERY WILL OCCUR BY A SPECIFIC TIME.

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL WE, OUR OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SITE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS, THE SITE, OR ANY DELIVERED SONG WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS BEFORE THE CLAIM AROSE OR (B) ONE HUNDRED U.S. DOLLARS ($100).

Nothing in this Section limits our liability for (i) death or personal injury caused by our negligence, (ii) fraud or fraudulent misrepresentation, (iii) gross negligence or willful misconduct, or (iv) any other liability that cannot be excluded or limited under applicable law. Some jurisdictions do not allow certain limitations of liability; in those jurisdictions our liability is limited to the maximum extent permitted by law.

You agree to defend, indemnify, and hold harmless Synth Investments LLC, its officers, members, employees, contractors, and agents from and against any and all claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to (a) Your Inputs, (b) your violation of these Terms, (c) your violation of any third party's rights (including any person referenced in Your Inputs), or (d) your use of the finished song outside the license granted in Section 7.

Please read carefully. Except for claims that may be brought in small claims court and claims for injunctive relief to protect intellectual property:

1. Informal resolution first. Before initiating any formal proceeding, you and we agree to attempt informal resolution by sending a written notice describing the dispute to contact@synthcreatives.com and allowing thirty (30) days for a response.
2. Binding arbitration. Any dispute that is not resolved informally will be resolved exclusively by final and binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The arbitration will take place by video conference, or in-person in Los Angeles County, California, or in the county where you reside (your choice). The arbitrator's decision is final and binding. Judgment may be entered in any court of competent jurisdiction. The Federal Arbitration Act governs the interpretation and enforcement of this Section.
3. Class-action waiver. You and we each waive any right to participate in a class action, collective action, or representative proceeding, and the arbitrator may not consolidate claims or preside over a class arbitration.
4. 30-day opt-out. You may opt out of this arbitration agreement by sending written notice to contact@synthcreatives.com within 30 days of your first order, with the subject line "Arbitration Opt-Out" and including your order ID. Opting out does not affect any other portion of these Terms.
5. Governing law & venue (non-arbitrable claims). These Terms are governed by the laws of the State of California, U.S.A., without regard to its conflict-of-laws principles. If a claim cannot, under applicable law, be heard in arbitration or small-claims court, it will be heard exclusively in the state or federal courts located in Los Angeles County, California, and you and we consent to personal jurisdiction there. Nothing in this Section limits the rights of a California resident to bring an action under the California Consumer Legal Remedies Act, the California Unfair Competition Law, or any other non-waivable California consumer-protection statute in a CA court of competent jurisdiction.
6. Non-waivable consumer rights preserved. Nothing in this Section prevents a consumer in the United Kingdom, European Economic Area, or another jurisdiction from relying on any non-waivable right of access to local courts or local consumer-protection authority.

We may suspend or terminate your access to the Site at any time, with or without notice, if we believe you have violated these Terms or for any other reason. Sections 3 (warranties), 4 (AI disclosures), 7 (license), 8 (IP), 10 (disclaimers), 11 (liability), 12 (indemnification), 13 (disputes), and any other provision that by its nature should survive will survive termination.

We may update these Terms from time to time. The updated version takes effect when posted with a new "Last updated" date above. If a change materially reduces your rights with respect to a pending or recent order, we will notify you by email. Continued use of the Site after a change means you accept the updated Terms.

These Terms, together with our Privacy Policy, are the entire agreement between you and us regarding the Site and supersede any prior agreement. If any provision is held unenforceable, the remainder will remain in effect. Our failure to enforce a provision is not a waiver of the right to enforce it later. You may not assign these Terms; we may assign them to any successor in connection with a merger, acquisition, or sale of assets. Notices to us may be sent to contact@synthcreatives.com; notices to you may be sent to the email address associated with your order.